Contact Manuscryptha

Effective Date: February 2025
Last Update: January 2026

We’re here to help with orders, downloads, shipments, and subscription inquiries.
Our support team responds within 24–48 business hours from the moment we receive your message.

Support Email

For any customer issue, you can write directly to:
📩 support@manuscryptha.com

We strongly encourage customers to contact us first — we resolve most issues quickly and can often prevent unnecessary bank disputes or chargebacks.

What Can We Help You With?

📘 Digital Products

Help with downloading digital files
Access problems or missing download links
Issues opening PDF/eBook files
Replacement of corrupted or unreadable files
Support for email delivery problems (spam filters, blocked messages)

📦 Physical Books & Shipping

Questions about shipping times and delivery status
Wrong or incomplete shipping information (please contact us immediately — address changes after shipment may require reshipping at the customer’s expense)
Delayed, damaged, or lost shipments (photos may be required for damage/defect claims; we may ask you to contact or cooperate with the carrier for delivery investigations)
Refused, unclaimed, or missed deliveries (customers may need to contact the carrier or pick up the parcel at a hold location; reshipments may require additional shipping charges)
Replacements for printing or delivery issues
Assistance with our certified print-on-demand partners

🔑 Subscription Services

Access issues to subscription content
Switching between monthly and annual plans
Canceling your subscription
Problems with recurring payments
Lost login or account recovery

💳 Billing & Orders

Requesting an order update or correction
Duplicate charges or payment errors (or duplicate orders placed by mistake — contact us immediately so we can review the options)
Invoice requests
Refund or replacement evaluations (when applicable) (see our Refund Policy — certain non-refundable payment/processing fees may apply)
Questions about credit card or payment processing

Support Hours

Monday–Friday
9:00 AM – 5:00 PM (U.S. Eastern Time)

Send Us a Message

Please fill out the form below and we will get back to you as soon as possible. To speed things up, include your order number, the email used at checkout, and (if relevant) photos of the item and packaging.

👉 Or contact us directly on Messenger:

Click here to chat on Messenger