Guarantee & Delivery Rules (Please Read)

This page summarizes the key rul that apply when you purchase from Manuscryptha.com.
It is intended to be read alongside our Terms & Conditions, Shipping Policy, and Refund Policy. By placing an order, you agree to these rules.

1. What This Applies To

We offer:

• Physical books (printed and shipped)

• Digital products (eBooks, PDFs, downloads)

• Subscriptions (digital access only)

Shipping and delivery rules below mainly apply to physical books. Digital access and refund rules are also included for completeness.

2. 15-Day Satisfaction Guarantee

Physical books (one-time purchases)

For eligible one-time physical purchases (such as single-book orders), we offer a 15-day satisfaction guarantee.

• The 15 days start on the delivery date shown by the carrier’s tracking.

• If the product does not meet your expectations, you may request a full refund within the 15-day window.

• We may request optional feedback, but your refund is not contingent on providing a reason.

Important: This guarantee applies only when the physical product is successfully delivered and received. It does not apply to delivery failures caused by:

• incorrect/incomplete address,

• missed delivery attempts,

• refused deliveries,

• parcels not collected/held at a carrier location.

Digital products

Digital products are delivered electronically immediately after purchase. If you have access/download issues, contact us first and we will work to restore access or provide a replacement file. If we cannot resolve the issue to your satisfaction, your purchase remains covered by our 15-day satisfaction guarantee.

Approved digital refunds are issued 100% of the product price, excluding any non-recoverable payment/processing fees charged by third-party payment providers (where applicable).

3. Damaged, Misprinted, or Incorrect Items

If your physical book arrives damaged, misprinted, or incorrect, contact us within 5 days of delivery and include clear photos of:

• the item,

• the packaging, and

• the shipping label (when possible).

We will assist with a replacement or refund in line with our Refund Policy.

4. Address Accuracy Is Your Responsibility

You are responsible for providing a complete, accurate, deliverable shipping address at checkout (including unit/apartment number, access codes, and delivery details).

If an order cannot be delivered due to an incorrect or incomplete address, we are not responsible for the delivery failure and we are not required to issue a refund. You may need to contact the carrier or pick up the parcel at a hold/pickup location.

5. Address Change Window (24 Hours)

If you notice an address error after placing an order, you must contact us within twenty-four (24) hours of placing the order so we can attempt to correct it before production or shipment.

After this 24-hour window:

• the order is locked for fulfillment, and

• we will not process address changes, reroutes, intercepts, or delivery modifications.

If the address is incorrect after this deadline:

• any reshipment requires payment of new shipping charges, and

• if the original shipment is not returned to us and is deemed lost, abandoned, or non-recoverable, a replacement (new copy) will be required and will be shipped only after payment of the replacement shipping fee of $39.

If a parcel is returned to sender due to address issues, refusal, or failure to collect it within the carrier’s holding period, reshipment (if available) requires payment of new shipping charges.

6. Tracking and Proof of Delivery

When available, tracking is provided by us or our fulfillment partners. Carrier tracking scans, including “Delivered” or “Available for Pickup/Hold,” are considered proof of delivery/availability.

Packages marked as “Delivered” or “Available for Pickup/Hold” are not considered lost.

If tracking shows “Delivered” but you did not receive the parcel, you must contact us within 5 days so we can assist with a carrier investigation where possible.

7. Production, Processing, and Delivery Estimates

Physical books are often produced via professional print-on-demand and fulfillment partners. Processing and delivery times vary.

• Processing is typically 1–3 business days (may be longer during peak periods).

• Delivery estimates are not guaranteed. Customs, weather, strikes, carrier delays, and holidays may affect arrival.

8. International Orders: Customs, Duties, and Taxes

For international orders, customs duties/taxes may apply based on your country’s regulations. Any such charges are generally the customer’s responsibility.

9. Duplicate / Multiple Orders

Duplicate or multiple orders may be produced and shipped in separate packages.

Our system performs an automatic check for potentially duplicate orders placed using the same email address within 48 hours of the first order and displays a notice at checkout. The customer can then independently and knowingly choose whether to proceed with the additional order.

If you believe you placed a duplicate order, contact us within twenty-four (24) hours so we can review options before production or shipment begins. After this period, shipment may be initiated and changes/interception cannot be guaranteed. Once processing/production has started, cancellations and shipping charges may be non-refundable.

10.Processing / Banking Fees

In some cases, third-party payment providers charge processing fees that are not recoverable.
When applicable:

• approved refunds for digital products are issued for the product price, excluding non-recoverable processing fees,

• for physical orders, shipping charges and non-recoverable processing fees may not be refundable unless the issue was clearly our fault.

11. Fraud & Abuse Protection

To protect customers and prevent abuse, we may:

• limit repeated refund requests,

• request additional proof (including photos), and

• refuse requests that appear abusive or fraudulent.

12. Before a Bank Dispute or Chargeback

If you’re considering a bank dispute or chargeback, contact us before filing it.
In many cases we can provide an immediate solution (replacement, corrected access, carrier instructions, or a refund evaluation when applicable). This helps avoid unnecessary delays and makes the outcome better for everyone.

Support:  support@manuscryptha.com